Sunday, November 8, 2015

Why I Do NOT Enjoy Self Check Out

     Self check out seems to be the way to go lately, at least that's the way it seems as the front end manager of the store tediously pushes each of us in that direction. 

     Many years ago, the stores installed a bagging round about.  You know where the cashier bags your purchased items, swivels it around until all of the bags are full and then looks at you to pick them up and put them in your cart yourself. 

     I am not lazy, nor am I above bagging and loading my own groceries.  I quite regularly shop at Alid's and bagging your own groceries is your only option.   I do not enjoy the several cashiers that look at me with impatience because I am not even done emptying my cart yet and am not removing my bags from their merry go round.  

     I have taken the liberty to ask a few to please add more than two items to each bag so it will give me time before they are ready for me to do their job.

     Yes, I have used self check out, thinking it would be easier and less of a hassle.  Now I just can't bring myself to do it.  

     I enjoy receiving customer service as much as giving it.  I enjoy the interaction with most.  There are always those who relish in showing their customers just how bad of a day they are having, but those have been few and far between for me.

     I don't enjoy a clerk heavily pushing me towards the self checkout when I obviously do not want to go there.   Lately they have been down right pushy.  This could be policy of their store and they are being influenced to do so and I want to say, "Please Stop!"   

     I can make my own choices and if I want to say hello and tell the little cashier lady how much I like her lipstick, I want to say it to her face and then thank her for the smile she gave me as I was leaving her line.  If I wanted a non emotional interaction, I can get that from my phone, computer, lap top, iPad or tablet every day of the week.

     More often than not, I have had to call the clerk to my line anyway because I did not put my item in the bag hard enough and it thinks I did not bag it.   That the computer will not accept my coupons because I am an avid coupon-er.  That it needs an over ride because I am buying tobacco for my husband.  

     I am a parent, a Mom who takes care of everyone.  Quite bluntly, the store is the only time I am catered to.  Someone else (who is being paid to do so) bags my groceries for me! 

     When I leave those automated doors and step out to head to my car, I am no longer a grocery store queen.  I am a servant, a person who many rely on daily and I carry that weight well.  But for one hour as I put my own items in my cart, I know at the end I can converse with someone, that I have the ability to give them a compliment that will then leave them with a smile.

     There is something to be said for human interaction. 

      Great customer service keeps my business, keeps me coming back because I enjoyed my experience.  We interact with computers all day and have forgotten how to interact with actual people.  We have lost our manners and social skills.

     Technology is fantastic and I love it. 
 I am patiently waiting for it to advance enough to fix my ankles, but looking into someone eyes and being able to say, "Thank you, you have a wonderful day" after completing a chore that none of us wants to do in the first place, makes it a little more enjoyable in my opinion.

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